What to do if your internet browser opens enlarged (zoomed-in). This video tutorial is really as basic as it gets. Every week we have customers bringing their computer in to be repaired when it doesn’t actually need fixed. The problem is that the web browser has zoomed in (or out) …
Video Blog – Fake Microsoft Virus Scam
The Fake Microsoft Virus Scam This old chestnut is doing the rounds again and we are seeing an increase in users falling victim to this scam. The original scam basically involved scammers calling you up pretending to be Microsoft, taking control of your computer and implanting malware and locking you …
Video Blog: How We Destroy Old Hard Drives
Here’s a video blog of how we securely destroy your old Hard Drives before disposing of them. Every week, once we have transferred data from old computers and laptops onto new computers, I get asked to securely dispose of the old drives. This Is How We Securely Dispose Of Your Old Hard Drive …
Register Your Tech With The Police
Got A New Laptop At Christmas? Did you know that you can register your belongings with the NMPR (National Mobile Property Register)? Register Yourself As Owner Of Your Tech In the event of your property being lost or stolen, there is a national police database which allows officers to identify items as …
Video Tutorial – Set Your Home Page
Computroon Customer Support A quick video tutorial to set the home page on the Edge browser in Windows 10. In order to find this help file we have used the unique keyword “hedge” to set our Handy Home Page on Edge.
Support: KB – blizzard
Fix For – No Internet Access IP Problem There is no name to this bug so we have code named it “blizzard” to provide help and support to our customers that have purchased computers and call for support. “Blizzard” is just a unique keyword that will help you find this …
Telephone Support Technical Glossary
Tech Support – Level – “About As Basic As It Gets” Telephone Support Telephone technical support isn’t actually a service that we offer, however occasionally we may talk you through some simple steps on the telephone. So here are some of the “technical jargon” terms that we might use. …
How To Pick A New Password
Tips On Choosing A Strong Password Creating a password is all about encryption. In recent years encryption standards have risen. Which explains why most organisations insist on using at least 8 characters and some insist on including a capital letter. I won’t go too far into the differences between hexadecimal, AES 128 …
Yahoo Hack – What To Do Now?
Yahoo, BT and Sky Customers Advised To Attend To Security Now Following the high-profile Yahoo hack which has made news headlines, we have been inundated with calls about what to do next. The scale of the security breech is yet unknown as investigations continue but we can provide a few …
Support: Printer Spooler Refresh
Computroon Support This post is part of our technical support and customer help resource archive. It is likely that you have been referred here for help. Print Spooler Refresher. What is this? If your print spooler settings and cache get into a mess or get clogged up this tool which can …